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Frequently Asked Questions


Questions Regarding My Event Tuition

  • Will I receive an Event Registration Confirmation? Yes, your attendee event registration confirmation will be e-mailed directly to you from LEAF, Inc. and The Council’s confirmation system. Our system will also send a second confirmation to your assistant if their e-mail is provided when you register. If you don’t receive a confirmation, first, check your e-mail’s “Junk Folder.” We have found that confirmation e-mails may get blocked by school district spam filters. Second, contact The Council at 518.449.1063 with questions.

  • What are the tuition fees? The single event tuition rate for members is $619, and the single event tuition rate for non-members is $719. If you attended the 2017 Fall Leadership Summit, your tuition is $595.

  • What method of payment is required by The Council for tuition? The Council accepts purchase orders made out to LEAF, Inc. We also accept MasterCard and Visa but we do not accept American Express. Please fax a copy of your purchase order for tuition payment, after you register for the event online, at 518.426.2229.

  • What is the Bundled Pricing Option and how does it work? The Bundled Pricing Option was offered earlier in the year, through our annual membership dues campaign. By pre-registering for both the 2017 Fall Leadership Summit and 2018 Winter Institute with your membership dues, you received a special rate of $595 for each event. In addition, hotel registration materials were sent to you first for optimum hotel selection.

  • I registered for the Fall Leadership Summit but did not pre-register for the Winter Institute can I still receive the reduced price of $595 for each event? Yes, please contact Melanie Seiden, Membership Services Associate at The Council, at melanie@nyscoss.org, so an adjustment can be made.

  • If I must cancel my registration and it’s already been pre-paid, how long will it take to process my request? Please allow for 4-6 weeks for cancellations to be processed. All requests must be made in writing. No-shows will be charged.

  • Why is it necessary to sign-in at The Council’s registration booth? Many districts require proof of attendance and will not cover your purchase order or payment without it. Sign-in sheets are located at The Council registration booth. No other individual will be allowed to sign-in on your behalf. This signature also confirms your attendance so an attendance confirmation certificate can be mailed directly to participants after the event is completed.

  • I am having difficulty with the online, secure site to process my registration, what should I do? Please contact Melanie Seiden, Assistant Director of Membership at The Council, at melanie@nyscoss.org and she will assist you with the online process.

  • Registration Questions? If you have registration, tuition fees and billing questions, contact: Melanie Seiden, Membership Services Associate, melanie@nyscoss.org; Telephone 518.694.4877 or Fax 518.426.2229 from 8:30 a.m. to 4:30 p.m.

Questions Regarding My Hotel Selection

  • Where do I find Winter Institute hotel contact information and room rates? The Council has negotiated special hotel rates for the 2018 Winter Institute and Lobby Day. You can find them listed here.

  • How do I make my housing reservations for the 2018 Winter Institute and Lobby Day? All hotel reservations must be made through Connections Housing, our official housing service and secured with a credit card. Hotel acknowledgments will be sent via the Connections Housing reservation system. All hotel selections are on a first-come, first-serve basis. A housing link will be sent once registration for the event has been completed.

  • Housing Questions? Connections Housing has been designated as the official Housing and Reservations Coordinator for the Winter Institute and Lobby Day. All questions regarding your hotel reservation can be directed to Connections Housing from 9 a.m. - 5 p.m.

  • Will I receive a hotel confirmation? Yes, you will receive hotel acknowledgment via the Housing Connections reservation system.

  • What should I do if I don’t receive my hotel acknowledgement? If you have not received your e-mailed acknowledgement within a few minutes of submitting your information, first check your computer’s “Junk Folder.” We have found that acknowledgements may get blocked by school district spam filters. Your acknowledgement number will also be displayed on the final web page of the housing process which you may print. 

  • Why am I required to provide a credit card number for the hotel? Hotels require credit card information to guarantee a hold for your room reservation even if your final payment is with a check or a purchase order.

  • What is the cut-off date for submitting my housing request? The deadline for hotel requests is January 30, 2018. After this date, rooms will be released by the hotel to the general public and rates may increase.

  • Do I send a purchase order for my hotel room to LEAF, Inc and The Council? No, please send your hotel purchase order (PO) directly to the hotel. Your hotel PO is considered separate and should not include event tuition. If paying with a purchase order, you must submit your purchase order directly to the hotel once a hotel acknowledgement has been received from Connections Housing. Fax numbers will be provided with your hotel acknowledgement or you can use this link to access the hotel fax numbers.

  • Do I send a tax exempt form for my hotel room to LEAF, Inc and The Council? No, please send your tax exempt form directly to the hotel. If you are tax exempt, you must submit your tax exempt forms directly to the hotel once a hotel acknowledgement has been received from Connections Housing. Fax numbers will be provided with your hotel acknowledgement or you can use this link to access the hotel fax numbers.

  • Can’t I find a better hotel rate on my own and be a commuter to the Winter Institute instead? The Council has negotiated lower room rates with each of the five participating hotels. You are welcome to secure a room outside of our room block, however there is no guarantee we will be able to place you in our housing block once you have made a reservation outside of our housing block; even if the rate is higher.  

  • Can you explain how meals are paid for? Meals includes: two buffet breakfasts, two receptions, one lunch, three beverage breaks, and one dessert reception.The cost of meals is built into the Institute tuition.

  • Is parking available? Discounted Parking is available at three hotels including at the Albany Hilton, Marriott Renaissance Hotel or the Hampton Inn. The Fairfield Inn & Suites has complimentary valet parking and the Holiday Inn Express has complimentary self-parking available. Commuters will have discounted parking available at the Albany Capital Center.  

Thank you. We look forward to seeing you at our upcoming event this winter!